Privacy Policy

1. Who We Are

FieldOSApp ("we," "us," or "our") provides a workflow operating system for solo and micro-fleet mobile service businesses. This Privacy Policy explains how we collect, use, and protect your information when you use our website at fieldosapp.com and our platform services.

Questions? Contact us at hello@fieldosapp.com.

2. Information We Collect

Information you provide directly

• Waitlist signups: name, email address, phone number, and business type.
• Account registration: name, email, phone number, and business details.
• Job and customer data: customer names, addresses, contact details, job notes, photos, and service records you enter while using FieldOSApp.
• Payment information: billing details processed by your connected payment provider. We never store raw card numbers.

Information collected automatically

• IP address, browser type, and device information.
• Pages visited, features used, and time spent in the application.
• Location data (when you grant permission) used for route optimization.

3. How We Use Your Information

• Provide, operate, and improve the FieldOSApp platform.
• Send appointment reminders, invoices, and job updates to your customers on your behalf.
• Process payments and prevent fraud.
• Communicate with you about your account, product updates, and support requests.
• Calculate route optimizations using location and job data.
• Comply with legal obligations.

We do not sell your personal information or your customers' data to third parties.

4. Third-Party Services

FieldOSApp uses the following third-party providers to deliver its services. Each has its own privacy policy.

5. Data Retention

We retain your account data for as long as your account is active. If you close your account, we delete or anonymize your personal data within 90 days, except where we are required by law to retain it longer (e.g., financial records).

Waitlist data is retained until you request deletion or we launch and onboard you as a customer.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Opt out of marketing communications at any time.

To exercise any of these rights, email hello@fieldosapp.com.

7. Security

We use industry-standard security practices including encrypted data in transit (TLS), encrypted data at rest, and access controls. No method of transmission over the internet is 100% secure. We will notify you promptly if we become aware of a breach affecting your data.

8. Cookies

We use session cookies required for authentication and security. We do not use advertising cookies or sell cookie data. You can disable cookies in your browser settings, but some features may not work correctly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of FieldOSApp after changes take effect constitutes acceptance of the updated policy.

10. Contact

FieldOSApp
hello@fieldosapp.com